Service Policies & Commitments
Welcome to TravelShop.To ensure a seamless, reassuring, and refined travel experience, we are pleased to present our detailed service policies and commitments below. By making a booking with Travelshop you acknowledge that you have read, understood, and agreed to these terms and conditions.
- SERVICE COMMITMENTS
Your peace of mind and satisfaction are Travelshop’s top priorities. We are firmly committed to delivering high-quality services in every journey we provide.
- 1.1 Travelshop (hereinafter referred to as “TVS”) specializes in providing refined, high-quality travel products, including Private Tours, Join-in Tours, and Free & Easy Packages. Our services cover core components such as accommodation, transportation, sightseeing, entertainment, experiential activities, dining, and 24/7 customer support. In addition, TVS is always ready to advise, assist, and arrange supplementary services upon request, including air tickets, visas, travel insurance, and other related services.
- 1.2 TVS acts as a travel consultant and itinerary designer, serving as the link between our clients and direct service providers (Hotels/Resorts, Transportations, Cruises, Attractions, Restaurants, and Tour Operators (depending on the specific program and destination characteristics)...).
- 1.3 Curated Partners: All service partners involved in TVS tour products (hotels, transport providers, restaurants, experiential tour operators) are carefully vetted to ensure quality, reliability, and compliance with safety and hygiene standards.
- 1.4 Services as Committed: TVS guarantees the provision of the confirmed room category, vehicle type (or similar/higher standard), and all other services as agreed upon in the detailed itinerary.
- 1.5 Service Issue Resolution In the rare event that the actual services do not meet the agreed standards due to supplier-related issues (e.g., unannounced room downgrades or substandard vehicles), TVS will immediately work with the supplier to resolve the issue, arrange service upgrades, or provide appropriate compensation to the client.
These policies apply to all customers using TVS services unless otherwise agreed in writing.
- PRICING & SURCHARGES
- 2.1 Service Pricing: Prices published on the website or stated in quotations include VAT and basic service charges, unless otherwise specified.
- 2.2 Surcharge Policy: To ensure transparency, TVS clearly informs clients of any potential surcharges. Any additional charges (if any) will be communicated and agreed upon with the client prior to final payment:
- Public holiday, Festive, peak-season surcharges imposed by Hotels or Transportation suppliers.
- Single supplement for single occupancy.
- Room upgrades or vehicle upgrades upon request.
- Airport transfers outside standard operating hours (very early or late) in certain destinations.
- Other applicable surcharges (if any).
- 2.3 Booking Confirmation: A service is considered confirmed only after TVS has received the required deposit or full payment and has issued a Booking Confirmation to the client.
- PAYMENT & CANCELLATION
- 3.1 Deposit & Payment:
- Deposit: Clients are required to place a deposit (typically 30%–70% of the total tour value, depending on timing and supplier requirements) to secure the booking.
- Balance Payment: The remaining balance must be settled at least 07–15 working days prior to departure (depending on the specific tour package). For last-minute bookings, TVS may require full payment at the time of booking.
- 3.2 Payment Methods: TVS accepts payment via bank transfer, international/domestic credit cards through secure payment gateways, and cash payments at our office (within regulated limits). We are committed to maintaining strict confidentiality of all payment information.
- 3.3 Cancellation by the Client:
If You cancel the trip after making a deposit or payment, the following cancellation fees will apply (calculated based on the total tour value):
General policies:
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- Cancellation more than 30 days before departure: charge 30% of the total tour value.
- Cancellation from 15 to 29 days prior to departure: charge 50% of the total tour value.
- Cancellation within 14 days prior to departure: charge 100% of the total tour value.
- Alternatively, specific cancellation policies may apply to individual tour products and will be communicated to clients at the time of booking.
Important Notes on Non-Refundable Services:
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- Air Tickets: Refund, cancellation, and change policies strictly follow airline regulations at the time of ticket issuance. Promotional fares and low-cost carrier tickets are typically non-refundable, non-changeable, and non-cancellable.
- Special Tours / Experiences (e.g., Oxalis Adventure tours, Luxury Cruises, Resorts requiring immediate payment...): These services often carry strict cancellation policies and may be non-refundable immediately after deposit, regardless of cancellation timing. TVS will clearly inform clients of these conditions prior to booking.
- Holiday & Festive Periods: Bookings during these periods are commonly subject to non-refundable, non-changeable, and non-cancellable policies.
- 3.4 Amendment Requested by the Client:
Any requests for amendments (travel dates, number of guests, room type, etc.) after confirmation are subject to supplier availability and may incur additional fees. TVS will make every effort to assist but cannot guarantee all change requests.
- 3.5 Cancellation/Amendment by TVS:
If TVS is required to cancel or make significant changes to the itinerary due to internal reasons, we will refund the full amount paid or offer an alternative of similar value, subject to the client’s consent.
- 3.6 Force Majeure:
In cases of force majeure (natural disasters, pandemics, war, government restrictions, strikes, aviation disruptions beyond control, etc.), TVS shall not be liable for compensation. However, with our commitment to supporting our clients, we will make every effort to work with suppliers to preserve payments for future travel or minimize cancellation penalties.
- RESPONSIBILITY & LIMITATION OF LIABILITY
- 4.1 Responsibilities of TVS: To ensure the delivery of services (accommodation, transportation, support) as committed in the itinerary and to provide 24/7 assistance throughout the client’s journey to address arising issues.
- 4.2 Responsibilities of the Clients: To provide accurate, complete, and timely personal information (valid Passport/ID, health information, etc.). Safeguard personal belongings and comply with local laws and regulations at the destination. Make full and timely payments.
- 4.3 Limitation of Liability: TVS shall not be held responsible in the following cases:
- Denial of transportation or entry/exit by airlines or immigration authorities due to personal issues or invalid documentation.
- Loss or damage of personal property resulting from the client’s own negligence.
- Health issues not directly related to services provided by TVS (TVS will assist with emergency medical coordination but does not cover medical expenses).
- Schedule changes caused by delays or cancellations of public transportation services (airlines, railways).