{"id":3696,"date":"2025-11-25T21:20:06","date_gmt":"2025-11-25T14:20:06","guid":{"rendered":"https:\/\/travelshops.vn\/?page_id=3696"},"modified":"2025-12-13T20:15:40","modified_gmt":"2025-12-13T13:15:40","slug":"ho-tro-va-giai-dap-thac-mac","status":"publish","type":"page","link":"https:\/\/travelshops.vn\/en\/ho-tro-va-giai-dap-thac-mac\/","title":{"rendered":"Support &amp; Inquiries"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3696\" class=\"elementor elementor-3696\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-583fa1c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"583fa1c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6646b81\" data-id=\"6646b81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21353a3 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"21353a3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support &amp; Inquiries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35680e3 elementor-widget elementor-widget-text-editor\" data-id=\"35680e3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>We understand that before every journey, you may have many questions. Below is a compilation of the most frequently asked questions about Travelshop (TVS) services. If you cannot find the answer you are looking for, please do not hesitate to contact our consulting team directly.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6bf06e elementor-section-stretched sticky-quy elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6bf06e\" data-element_type=\"section\" id=\"sec-a\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dd599d\" data-id=\"9dd599d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7633b01 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-jet-button\" data-id=\"7633b01\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-a\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">ABOUT FREE &amp; EASY PACKAGES <\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">ABOUT FREE &amp; EASY PACKAGES <\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad10e48 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-jet-button\" data-id=\"ad10e48\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-b\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">BOOKING &amp; AMENDMENTS <\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">BOOKING &amp; AMENDMENTS <\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b858c4c elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-jet-button\" data-id=\"b858c4c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-c\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">24\/7 SUPPORT<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">24\/7 SUPPORT<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc20475 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-hidden-mobile elementor-widget elementor-widget-jet-button\" data-id=\"bc20475\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-d\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">ABOUT PARTNERS &amp; EXPERIENCES<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">ABOUT PARTNERS &amp; EXPERIENCES<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3053a39 btn-camket elementor-reverse-tablet elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3053a39\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-737ae6f\" data-id=\"737ae6f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2238d2d elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-jet-button\" data-id=\"2238d2d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-a\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">ABOUT FREE &amp; EASY PACKAGES <\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">ABOUT FREE &amp; EASY PACKAGES <\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-027c82d\" data-id=\"027c82d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e288bea elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-jet-button\" data-id=\"e288bea\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-b\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">BOOKING &amp; AMENDMENTS <\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">BOOKING &amp; AMENDMENTS <\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1548a21\" data-id=\"1548a21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a7fc8 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-jet-button\" data-id=\"59a7fc8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-c\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">24\/7 SUPPORT<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">24\/7 SUPPORT<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-c7c0cd8\" data-id=\"c7c0cd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7799052 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-jet-button\" data-id=\"7799052\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-left hover-effect-0\" href=\"#sec-d\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__label\">ABOUT PARTNERS &amp; EXPERIENCES<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__label\">ABOUT PARTNERS &amp; EXPERIENCES<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8a3d9f elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"e8a3d9f\" data-element_type=\"section\" id=\"sec-a\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-551984f\" data-id=\"551984f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e4a127 elementor-widget elementor-widget-text-editor\" data-id=\"7e4a127\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. ABOUT FREE &amp; EASY PACKAGES<\/strong><\/p>\n<p><strong>Q: What is TVS\u2019s \u201cPremium Essentials\u201d Free &amp; Easy package? How does it differ from traditional packaged tours or booking on OTA platforms?<\/strong><br \/><strong>A:<\/strong> TVS\u2019s \u201cPremium Essentials\u201d Free &amp; Easy (F&amp;E) package is the perfect balance between the freedom of independent travel and the peace of mind and convenience of premium services.<\/p>\n<ul>\n<li><strong>Unlike traditional tours:<\/strong> You are NOT confined to a rigid itinerary, not required to join large group tours, and NOT accompanied by a tour guide at all times (except on specific experiential tour days). You are fully in control of your own schedule.<\/li>\n<li><strong>Unlike booking independently on OTAs (Agoda, Booking, etc.):<\/strong> You do not need to worry about managing complex logistics on your own. TVS provides a carefully curated service platform that includes high-quality 4\u20135 star hotels, premium private transfers (instead of taxis or ride-hailing services), and, most importantly, a 24\/7 Travel Assistant who is always by your side to support you anytime, anywhere.<\/li>\n<\/ul>\n<p><strong>Q: I\u2019ve noticed that TVS\u2019s F&amp;E packages are often priced higher than other travel combos on the market. Why is that?<\/strong><br \/><strong>A:<\/strong> The value of TVS\u2019s F&amp;E packages lies in the \u201cPremium Essentials\u201d standard. We do not compete on price; instead, we focus on the quality of the experience and the peace of mind of our clients:<\/p>\n<ul>\n<li><strong>1. Premium Private Transportation:<\/strong> We use modern SUV or limousine vehicles that are clean and well maintained, operated by professional drivers, and reserved exclusively for your group (no shared vehicles or incidental transfers).<\/li>\n<li><strong>2. \u201cTravel Companion\u201d Service:<\/strong>Enjoy 24\/7 support from our professional team, built upon the operational standards of our parent company, Flight Travel JSC, which specializes in corporate travel\u2014ensuring swift and effective handling of any situations that may arise.<\/li>\n<li><strong>3. Curated Selection:<\/strong> All hotels, restaurants, and experiential partners are carefully vetted by TVS to ensure refined taste and the highest quality standards.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8106b6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"d8106b6\" data-element_type=\"section\" id=\"sec-b\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1057a6\" data-id=\"d1057a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b96cb elementor-widget elementor-widget-text-editor\" data-id=\"52b96cb\" data-element_type=\"widget\" id=\"2\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. BOOKING &amp; AMENDMENTS<\/strong><\/p>\n<p><strong>Q: Can I modify or adjust the suggested itinerary on the TVS website?<\/strong><br \/><strong>A:<\/strong> Absolutely, YES. The itineraries displayed on our website are intended as optimized suggestions only. TVS\u2019s key strength lies in our ability to tailor-make journeys to match your preferences, needs, and budget. Simply share your wishes with a TVS travel consultant, and we will design a trip that truly reflects your personal signature.<\/p>\n<p><br \/><strong>Q: Are the prices of the tour packages listed on the website inclusive of airfare?<br \/>A:<\/strong> Except for packages join-in tours, the prices of private tours and Free &amp; Easy (F&amp;E) packages displayed on the website are \"Land Tour\" rates (airfare not included). This ensures flexibility for clients departing from different airports. However, with the advantage of being a \"Tier-1 air ticketing agent (through our parent company, Flight Travel), TVS is always ready to advise and assist clients in booking flights with the most suitable fares and flight schedules available at the time of booking.<\/p>\n<p><strong>Q: What is TVS\u2019s pricing policy for children?<\/strong><br \/><strong>A:<\/strong> The pricing policy for children is subject to the regulations of each hotel and service provider (e.g. age, extra bed policies, etc.). TVS will calculate and inform clients of the applicable child rates based on the age and number of children in the group.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddd1b5a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"ddd1b5a\" data-element_type=\"section\" id=\"sec-c\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dab306\" data-id=\"1dab306\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7d8ee2 elementor-widget elementor-widget-text-editor\" data-id=\"d7d8ee2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. 24\/7 SUPPORT<\/strong><\/p>\n<p><strong>Q: How does TVS\u2019s 24\/7 Travel Assistant service work? How can I contact support when needed?<br \/><\/strong><strong>A:<\/strong> Before your trip, TVS will set up a direct communication channel (typically via Zalo or WhatsApp) between you and our operations team. Throughout the journey, your 24\/7 Travel Assistant will remain available to:<\/p>\n<ul>\n<li>Provide timely updates and itinerary reminders (pick-up times, tour schedules).<\/li>\n<li>Offer immediate assistance with inquiries (restaurant recommendations, directions, etc.).<\/li>\n<li>Receive and promptly resolve any issues that may arise (delayed transfers, hotel room matters, health-related incidents, etc.). You simply need to send a message or make a call, we will be there to support you.<\/li>\n<\/ul>\n<p><strong>Q: If my flight is delayed or canceled at the last minute, will TVS\u2019s airport transfer wait for me?<br \/><\/strong><strong>A:<\/strong> YOU CAN BE COMPLETELY AT EASE. TVS\u2019s 24\/7 Travel Assistant continuously monitors your flight status in real time.<\/p>\n<ul>\n<li><strong>In case of a delay:<\/strong> TVS\u2019s private driver will automatically adjust the pick-up time and wait for you at the airport, ensuring you are warmly welcomed upon arrival.<\/li>\n<li><strong>In case of cancellation:<\/strong> We will assist you in rearranging the airport transfer to align with your new flight schedule.<\/li>\n<\/ul>\n<p><strong>Q: If I experience a medical emergency or encounter a force majeure situation (such as natural disasters, storms, floods) at the destination, how will TVS provide support?<br \/><\/strong><strong>A:<\/strong> Your safety is our highest priority. In emergency situations:<\/p>\n<ul>\n<li><strong>Medical:<\/strong> 24\/7 Travel Assistant will help find the nearest and most reputable medical facilities, coordinate transportation, and provide language support (if needed) to ensure timely medical care.<\/li>\n<li><strong>Natural disasters\/Force majeure:<\/strong> TVS is committed to standing by our clients. We will make every effort to assist you in securing safe accommodation, arranging alternative transportation at the earliest possible time, and working with service providers to protect your interests.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4dd9f3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"c4dd9f3\" data-element_type=\"section\" id=\"sec-d\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31dcb4d\" data-id=\"31dcb4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d352c44 elementor-widget elementor-widget-text-editor\" data-id=\"d352c44\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. ABOUT PARTNERS &amp; EXPERIENCES<\/strong><\/p>\n<p><strong>Q: Are the experiential tours included in the package (e.g. day join-in tours, Ha Long Bay cruises) operated by TVS or by partner providers?<br \/><\/strong><strong>A:<\/strong> To ensure a high level of specialization and absolute safety, TVS acts as a \u201ccurator\u201d. We collaborate with leading, highly reputable partners who hold specialized licenses in each respective field to operate these experiences. TVS is responsible for overall quality management, advising and selecting suitable options, providing seamless booking support, and ensuring thorough logistical arrangements (transfers), so that you enjoy the best possible experience with our partners\u2019 services.<\/p>\n<p><strong>Q: Do I need to purchase travel insurance?<br \/><\/strong><strong>A:<\/strong> Although transportation providers and experiential tour partners typically carry basic liability insurance, TVS <strong>STRONGLY RECOMMENDS<\/strong> that you purchase comprehensive personal travel insurance for each trip. Such insurance offers enhanced protection in cases of flight cancellations, lost or delayed baggage, personal health issues, or unforeseen accidents not attributable to service providers. TVS is always available to advise and assist clients in selecting and purchasing reputable travel insurance plans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dc17fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dc17fa\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-548b7f6\" data-id=\"548b7f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffe28f2 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"ffe28f2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Chat with Travelshop<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ab9156\" data-id=\"1ab9156\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88fcf8d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"88fcf8d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/tour\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore experiences<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>H\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc Ch\u00fang t\u00f4i hi\u1ec3u r\u1eb1ng tr\u01b0\u1edbc m\u1ed7i chuy\u1ebfn \u0111i, Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u c\u00e2u h\u1ecfi. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p nh\u1eefng th\u1eafc m\u1eafc th\u01b0\u1eddng g\u1eb7p nh\u1ea5t v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a Travelshop (TVS). N\u1ebfu Qu\u00fd kh\u00e1ch kh\u00f4ng t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi m\u00ecnh c\u1ea7n, \u0111\u1eebng ng\u1ea7n ng\u1ea1i li\u00ean [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3696","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/pages\/3696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/comments?post=3696"}],"version-history":[{"count":9,"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/pages\/3696\/revisions"}],"predecessor-version":[{"id":4543,"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/pages\/3696\/revisions\/4543"}],"wp:attachment":[{"href":"https:\/\/travelshops.vn\/en\/wp-json\/wp\/v2\/media?parent=3696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}